📦 Shipping & Returns Policy
Welcome to Concrete Boxing! We want you to feel confident when purchasing with us. Below you'll find our shipping and returns policy, designed to give you a clear understanding of how we handle delivery, cancellations, returns, and refunds in accordance with UK law.
🚚 Shipping Information
Delivery Areas
We currently ship across the United Kingdom (including Northern Ireland). International shipping is not available at this time.
Delivery Times
: £6
on orders over £75
1 business day from confirmation.
Carriers
We use trusted couriers such as Royal Mail, DPD, or Evri, depending on your location and parcel size.
Tracking
You will receive a tracking number via email once your order has been dispatched.
🔄 Returns & Exchanges
Changed Your Mind? (14-Day Right to Cancel)
You have the legal right to cancel your order within 14 days of receiving your goods for a full refund — no questions asked. This is in line with the Consumer Contracts Regulations 2013.
To cancel your order:
Info@concreteboxing.co.uk with your order number.
new, unused condition with original packaging.
Return postage is the responsibility of the customer unless the item is faulty.
Faulty or Damaged Items
If your product arrives damaged or faulty, contact us within 30 days of delivery for a full refund, exchange or repair in line with the Consumer Rights Act 2015.
Info@concreteboxing.co.uk
We will cover the return shipping costs for faulty or incorrect items.
🔁 Exchanges
Want to exchange for a different size or colour?
14 days of receiving your order.
💳 Refunds
5–7 business days of receiving your return.
❗ Important Notes
customised or personalised items, unless they are faulty.
📬 Contact Us
If you have any questions or need help with your order, our team is here to help:
: Info@Concreteboxing.co.uk
: Mon–Fri, 9am–5pm (UK time)
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