Refund policy
🔄 Returns & Exchanges
Changed Your Mind? (14-Day Right to Cancel)
You have the legal right to cancel your order within 14 days of receiving your goods for a full refund — no questions asked. This is in line with the Consumer Contracts Regulations 2013.
To cancel your order:
info@concreteboxing.co.uk with your order number.
new, unused condition with original packaging.
Return postage is the responsibility of the customer unless the item is faulty.
Faulty or Damaged Items
If your product arrives damaged or faulty, contact us within 30 days of delivery for a full refund, exchange or repair in line with the Consumer Rights Act 2015.
info@concreteboxing.co.uk
We will cover the return shipping costs for faulty or incorrect items.
🔁 Exchanges
Want to exchange for a different size or colour?
14 days of receiving your order.
💳 Refunds
5–7 business days of receiving your return.
❗ Important Notes
customised or personalised items, unless they are faulty.
📬 Contact Us
If you have any questions or need help with your order, our team is here to help:
: Mon–Fri, 9am–5pm (UK time)